LTCS Case Management & NDIS Support Coordination that put people before paperwork

Because life is too

big for red tape

You’re not a case file. You’re a human with dreams, mess, and brilliance.

NDIS. LTCS. iCare. Alphabet soup in theory, exhausting in reality. Helpful in theory, exhausting in reality. That’s where we step in — not as “case managers” or “coordinators,” but as partners who help turn complicated systems into real-life possibilities.

We don’t just shuffle forms and book appointments. We clear the path so you can live the moments that matter — whether that’s wheeling onto the basketball court, heading out for coffee with friends, or finally getting that long-overdue holiday at the coast.

LTCS Case Management

Serious injuries, serious support — without losing the human.

When you’re living with a spinal cord injury, brain injury, amputation, or other complex neurological condition, the to-do list can feel endless: rehab, equipment, modifications, staff, medical reviews. It’s a full-time job — but it shouldn’t have to be yours.

Our LTCS Case Managers — Carly Nisner and Krystal Sullivan — are Occupational Therapists first, system navigators second. That means every decision is grounded in clinical knowledge and a deep respect for your life goals.

Here’s what case management can look like:

Getting you home after hospital, with the right supports so you can actually live there safely.
Pulling together a team that works (not just one that exists on paper).
Making sure your funding reflects your needs — not just a checkbox.

Coordinating the behind-the-scenes stuff so you can get back to being a parent, partner, mate, or adventurer.

We don’t just manage cases.

We co-create lives.

NDIS Support Coordination

Your plan. Your life. Our job is to connect the dots.

An NDIS plan isn’t the finish line — it’s the starting point. But it can feel overwhelming to turn that bundle of funding into actual support that works. That’s where we come in.

Our Support Coordinators — Amy Saville, Katy Kruzins, and Stacey Parker — each bring something different to the table: Katy’s background in early childhood and allied health, Stacey’s unique mix of therapy dog handler and AHA superpowers, Amy’s talent for making the complex feel simple. Together, they make plans liveable.

Here’s what support coordination can feel like:

Finally finding a speechie your child loves working with.
Linking into wheelchair sports so Saturday mornings are about fun, not frustration.
Getting the right mix of supports so you can actually go to work, or study, or just breathe.
Knowing someone’s in your corner when things go sideways (because, let’s be real, they sometimes do).